Privacy Policy

1. Information We Collect

MORTGAGES BY MECHELE INC collects personal information necessary to provide mortgage brokerage services and communicate with our customers.

This information may include:

• Names, telephone numbers, email addresses, and contact information.
• Information related to mortgage applications, loan processing, and customer inquiries.
• SMS communication history and messaging preferences.
• Information voluntarily provided through our website, borrower portals, or direct communications.
• Financial and employment information necessary for mortgage application processing.

2. How We Use Your Information

We use the information collected to:

• Communicate regarding mortgage applications and loan processing.
• Request documentation necessary to process mortgage applications.
• Provide loan status updates, appointment reminders, and closing information.
• Respond to customer questions and inquiries.
• Coordinate mortgage transactions with lenders, loan processors, title companies, real estate agents, and other authorized parties.
• Fulfill legal and regulatory obligations.

3. SMS Communications and Consent

Customers who consent to receiving SMS communications from MORTGAGES BY MECHELE INC may receive text messages concerning mortgage applications, document requests, appointment scheduling, underwriting conditions, loan status updates, and related customer service matters.

Message frequency varies depending on the status and requirements of each mortgage transaction. Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at 352-322-8257.

Consent to receive SMS messages is not a condition of obtaining mortgage brokerage services.

4. Information Sharing and Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information necessary for mortgage origination, processing, and closing to authorized lenders, service providers, and other transaction participants, as permitted by applicable laws and our financial privacy disclosures.

Service providers assisting with SMS delivery may process information solely to provide messaging services on our behalf and not for their own marketing purposes.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect customer information.

Customers should avoid sending Social Security numbers, bank account credentials, or other highly sensitive financial information through ordinary text messages.

Secure document submission methods are available for sensitive mortgage documentation.

6. Your Communication Preferences

You may request changes to your communication preferences or withdraw your SMS consent at any time.

To stop receiving text messages, reply STOP to any message from MORTGAGES BY MECHELE INC.

To request assistance, reply HELP or contact our office.

7. Changes to This Privacy Policy

MORTGAGES BY MECHELE INC may update this Privacy Policy to reflect changes in our business practices, legal requirements, or communication services.

Updates will be published on our website with a revised effective date.

8. Contact Information

For questions regarding this Privacy Policy or our communications practices, please contact: